Showing posts with label Week 6. Show all posts
Showing posts with label Week 6. Show all posts
Sunday, February 14, 2016
Week 6 Reading Reflection
In the reading, I was surprised that when the five forces that shape industry competition are strong, there is actually little profit to be made in that area of industry. Upon further thought, this makes more sense, but it was initially confusing. For example, in the airline industry where there are so many other options, strong threats of new entry into the market, and where suppliers have a high bargaining power, airline companies can see a low return. In industries where these forces are less strong, like software or cell phones, companies stand to make a higher profit. I agree with most of what the author presents here, but would ask him whether the threat of substitutes is really something that can be stopped- especially in America, where capitalism and small business have been cornerstones of our economy. More products enter the market each and every day, which could both help and hurt other businesses.
Friday, February 12, 2016
Customer Interviews No. 3
My strategy: Like Dr. Pryor's email suggested, I wrote down a short description of the service I am offering (If this is your first visit to my blog, my idea is Mid-Assist (MA), a set of school-sponsored vehicles that will take students from the mid-town to their off-campus dorm/apartment). I plan on asking UF students, primarily those that live off campus, their thoughts and opinions on MA. The questions I ask will be why they feel the way they do, and if they have any suggestions for improvement.
Note: I'm having some technology issues right now, so unfortunately I was unable to record the customer interviews I conducted. However, I have typed out my questions and their responses below.
Customer 1: Benson
What are your initial thoughts?
I think it's a really good idea because it's almost an exact opposite of what SNAP is, which is mostly on campus, so it doesn't necessarily help those that live off campus, so this is a good alternative.
Why do you feel this way?
I am an off-campus student so this would be more helpful for me than SNAP.
Do you have any suggestions for improvement?
There would have to be a way to make sure that people who are reserving a seat in the car are actually UF students. The app should be connected to Gatorlink, so that only UF students can go on. This is also a good idea because the University would be provided with a record of who take the car, which would be good if that information was needed. It could be an electronic alibi for students in case a situation came up where they needed one.
Customer 2: Bailey
What are your initial thoughts?
It's a good idea because besides buses, there's not really a way for people to get home safely. I mean, there's Uber and stuff but that can be expensive. There's definitely a need for it.
Why do you feel this way?
I'm not a frequent mid-town goer, but I remember freshman year when I used to go out and it was really difficult trying to figure out what buses to take or how to get back to my apartment, especially under the influence. It can be really confusing and it can be really dangerous if you don't have a good group of friends surrounding you. I think it would be helpful.
Do you have any suggestions for improvement?
I would suggest checking with places in mid-town to see if they're also busy on Sundays, Mondays and Tuesdays. I also think that since it's through an app, users should have to make an account that comes with a form with their name, address, and an emergency contact. The car should also be able to tell people if something happens with the car so they know that their ride isn't coming any more.
Customer 3: Alec
What are your initial thoughts?
This is a good idea.
Why do you feel this way?
There's been a lot of robberies around campus lately, which could be from people that walk home from mid if it's too late. This would help those people.
Do you have any suggestions for improvement?
Students at UF who are responsible drivers could be allowed to drive the cars and be able to get paid.
Customer 4: Emily
What are your initial thoughts?
I feel that it's a good system. Kids that live off campus should be escorted to their apartments as well as on campus, which SNAP does not do.
Why do you feel this way?
I am an off-campus student and have had to walk home before from the mid-town area.
Do you have any suggestions for improvement?
There should be a phone number in addition to the app to be able to reserve a seat in the car. Also, if any drunk students happen to make a mess in the car (throw up, etc.) they would be liable to pay a fine.
Customer 5: Amanda
What are your initial thoughts?
I think this is a great idea. I go to mid a lot and it's always a hassle trying to get back to my apartment afterwards.
Why do you feel this way?
I live off-campus, so I can't use SNAP to go home after a night out. Having a way to get home that I know is safe and reliable would make the "going out" experience a lot easier to plan.
Do you have any suggestions for improvement?
I have friends that visit UF, so it would be nice if the cars could also take non-UF students home. Also, it would be nice if the cars could be booked for a certain time. When I lived on campus and had to use SNAP, it always took such a long time and it was annoying to have to wait.
After my third round of interviews (pats self on back) I think I have learned that while my idea is feasible and would solve a need in the market, it has some kinks to work out. I originally had thought of MA as somewhat of a nighttime route, with planned stops at mid and then circulation around certain areas. After talking to customers, I think that MA would work best as a premium service, where UF students will be charged a fee for a certain number of rides, and they will be taken directly to their dorm/apartment (non-UF students would need to pay for each individual ride, and would need to be accompanied by a current UF student). The rides would be booked through an app that will be connected to students' Gatorlink accounts. The car would offer students complimentary water, and have some snacks available for purchase.
Note: I'm having some technology issues right now, so unfortunately I was unable to record the customer interviews I conducted. However, I have typed out my questions and their responses below.
Customer 1: Benson
What are your initial thoughts?
I think it's a really good idea because it's almost an exact opposite of what SNAP is, which is mostly on campus, so it doesn't necessarily help those that live off campus, so this is a good alternative.
Why do you feel this way?
I am an off-campus student so this would be more helpful for me than SNAP.
Do you have any suggestions for improvement?
There would have to be a way to make sure that people who are reserving a seat in the car are actually UF students. The app should be connected to Gatorlink, so that only UF students can go on. This is also a good idea because the University would be provided with a record of who take the car, which would be good if that information was needed. It could be an electronic alibi for students in case a situation came up where they needed one.
Customer 2: Bailey
What are your initial thoughts?
It's a good idea because besides buses, there's not really a way for people to get home safely. I mean, there's Uber and stuff but that can be expensive. There's definitely a need for it.
Why do you feel this way?
I'm not a frequent mid-town goer, but I remember freshman year when I used to go out and it was really difficult trying to figure out what buses to take or how to get back to my apartment, especially under the influence. It can be really confusing and it can be really dangerous if you don't have a good group of friends surrounding you. I think it would be helpful.
Do you have any suggestions for improvement?
I would suggest checking with places in mid-town to see if they're also busy on Sundays, Mondays and Tuesdays. I also think that since it's through an app, users should have to make an account that comes with a form with their name, address, and an emergency contact. The car should also be able to tell people if something happens with the car so they know that their ride isn't coming any more.
Customer 3: Alec
What are your initial thoughts?
This is a good idea.
Why do you feel this way?
There's been a lot of robberies around campus lately, which could be from people that walk home from mid if it's too late. This would help those people.
Do you have any suggestions for improvement?
Students at UF who are responsible drivers could be allowed to drive the cars and be able to get paid.
Customer 4: Emily
What are your initial thoughts?
I feel that it's a good system. Kids that live off campus should be escorted to their apartments as well as on campus, which SNAP does not do.
Why do you feel this way?
I am an off-campus student and have had to walk home before from the mid-town area.
Do you have any suggestions for improvement?
There should be a phone number in addition to the app to be able to reserve a seat in the car. Also, if any drunk students happen to make a mess in the car (throw up, etc.) they would be liable to pay a fine.
Customer 5: Amanda
What are your initial thoughts?
I think this is a great idea. I go to mid a lot and it's always a hassle trying to get back to my apartment afterwards.
Why do you feel this way?
I live off-campus, so I can't use SNAP to go home after a night out. Having a way to get home that I know is safe and reliable would make the "going out" experience a lot easier to plan.
Do you have any suggestions for improvement?
I have friends that visit UF, so it would be nice if the cars could also take non-UF students home. Also, it would be nice if the cars could be booked for a certain time. When I lived on campus and had to use SNAP, it always took such a long time and it was annoying to have to wait.
After my third round of interviews (pats self on back) I think I have learned that while my idea is feasible and would solve a need in the market, it has some kinks to work out. I originally had thought of MA as somewhat of a nighttime route, with planned stops at mid and then circulation around certain areas. After talking to customers, I think that MA would work best as a premium service, where UF students will be charged a fee for a certain number of rides, and they will be taken directly to their dorm/apartment (non-UF students would need to pay for each individual ride, and would need to be accompanied by a current UF student). The rides would be booked through an app that will be connected to students' Gatorlink accounts. The car would offer students complimentary water, and have some snacks available for purchase.
Thursday, February 11, 2016
Idea Napkin No. 1
1. Me: As it relates to my future service, I am a student at the University of Florida who drives a car and someone who becomes extremely irritated when I can't find parking relatively quickly. Transportation issues led me to think of my business idea of Mid-Assist (MA). I have worked in customer service for the past 5 years, and know from those experiences that the customer may not always be right, but they are still the customer. If this business idea were to become a reality, I imagine that it wouldn't play a huge role in my life, but may be a big role in the lives of my fellow Gators. This would be meaningful because it would be really cool to leave behind something that could benefit future Gators.
2. I'm offering a set of school-sponsored vehicles that would be driving students from the mid-town area to their off-campus, respective dorm/apartment on Wednesday-Saturday nights from 10 pm to 3 am. This solves customers' unmet needs because there currently is no school-sponsored vehicles in operation to assist student living off campus. This is a relatively big problem, considering the majority of UF students live off campus. This also could prevent drunk driving and attacks late at night.
3.I'm offering this service to all UF students. The service is free for all UF students with their Gator 1 cards. The service would not be available to those who do not attend the University of Florida. Attending the university, living off campus and needing a ride home would be something that all of my customers would have in common.
4. Customers would use my service because everyone wants to get home safely after going out for the night. MA (Mid-Assist) provides students with an alternative to walking home in the dark, walking to campus to wait for a SNAP van, or looking for an Uber or taxi.
5. I think what would set my business apart from other driving options, like SNAP, is the fact that is catered to the mid-town area. SNAP vehicles take such a ling time because they are ferrying students all over campus. By only picking people up from one location, the drives should be faster, thus making the cars available to more students.
After writing down these bullet points, I am more confident that my idea is a good one. I think the parts mesh together nicely, and that if this business were to become a reality it would be able to benefit a lot of students. I believe most aspects of the business are connected to the others', and that it makes sense as a whole. The one thing I would have to be sure of is that students know that this service is primarily for off-campus students.
2. I'm offering a set of school-sponsored vehicles that would be driving students from the mid-town area to their off-campus, respective dorm/apartment on Wednesday-Saturday nights from 10 pm to 3 am. This solves customers' unmet needs because there currently is no school-sponsored vehicles in operation to assist student living off campus. This is a relatively big problem, considering the majority of UF students live off campus. This also could prevent drunk driving and attacks late at night.
3.I'm offering this service to all UF students. The service is free for all UF students with their Gator 1 cards. The service would not be available to those who do not attend the University of Florida. Attending the university, living off campus and needing a ride home would be something that all of my customers would have in common.
4. Customers would use my service because everyone wants to get home safely after going out for the night. MA (Mid-Assist) provides students with an alternative to walking home in the dark, walking to campus to wait for a SNAP van, or looking for an Uber or taxi.
5. I think what would set my business apart from other driving options, like SNAP, is the fact that is catered to the mid-town area. SNAP vehicles take such a ling time because they are ferrying students all over campus. By only picking people up from one location, the drives should be faster, thus making the cars available to more students.
After writing down these bullet points, I am more confident that my idea is a good one. I think the parts mesh together nicely, and that if this business were to become a reality it would be able to benefit a lot of students. I believe most aspects of the business are connected to the others', and that it makes sense as a whole. The one thing I would have to be sure of is that students know that this service is primarily for off-campus students.
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